You’ve probably heard it said that customers are 10 times more likely to share a negative experience with their network than a positive one. The customer’s voice carries, whether they’re advising friends and family on which companies they should and shouldn’t patronize or penning product or service reviews online. And there continue to surface new forums in which customers can air their grievances, so it’s more important than ever for companies to cultivate positive customer experiences. More and more, great service means engaging with customers online. Here’s just a glimpse at how customers are sharing feedback and how engaging with consumers can be a huge boon to your business.
Infographic courtesy of New Brand AnalyticsPublished by Conselium Executive Search, the global leader in compliance search.