By: Taunee Besson
Q: While the economy is in the pits, my company is having a record year and is sitting on a mountain of cash. Yet we employees are not getting a share of this largess. Shouldn’t we be rewarded for our exceptional effort in a tough market?
Actually, you don’t have a lot to complain about. Certainly not enough to goad you into looking for another job. You enjoy your current position, your colleagues and your upside opportunities. You’re just feeling you deserve a little larger piece of the pie.
What should you do about it? In a perfect world, your employer would share his wealth and hand out bigger checks to everyone, but the American business scene isn’t Utopia. Employees always line up behind stockholders and CEOs when it comes to dividing the spoils. If you want more money, and your company isn’t giving it to you of its own volition, you’ll have to ask for it.
Striding up to your manager and demanding a raise isn’t something most people relish. It’s risky and fraught with the potential for rejection. Yet you can make it a much more comfortable and successful process if you follow the guidelines below.
Develop a Strategy
Negotiating comes naturally to only a lucky few. Even if you negotiate regularly on behalf of your company, the stakes seem much higher when your ego and income are on the line. Preparing yourself ahead of time will give you more confidence and an infinitely better game plan than one derived via a spontaneous request.
Begin your preparation by figuring out why you deserve a raise. In our current economy, there are a number of external factors in your favor. This stock market is booming. Shareholder and officer compensation is stratospheric. Given these two circumstances, it’s much harder to deny a good employee a reasonable increase when the company has a money tree growing in its backyard.
The tight job market is also in your favor. If your company lost you to another firm willing to pay more, chances are you would be hard to replace. Human resources and management would spend a lot of time and money finding your substitute. Even if he were equally talented, he would still require some settling-in time. This time represents an opportunity cost more wisely spent on giving you a raise and reinforcing your loyalty.
There may also be some internal factors that stack the deck in your favor. Have you:
• Recently captured a major new piece of business?
• Saved the company a significant amount of money?
• Increased your department’s productivity beyond expectations?
• Accepted a lot more responsibility/authority?
• Raised the visibility of your firm?
• Received an outstanding performance review?
• Initiated the development of a new product or service?
• Improved quality and customer satisfaction to world-class levels?
All of these activities put you in a good position to ask for and get what you want. In fact, they tend to be better ammunition than market forces because they showcase your specific contribution to the company.
There is one other critical issue in developing reasons for what you want: your request’s advantage to your manager and company. People are much more likely to help you if their enlightened self-interest is involved. If you can’t answer how your request benefits your department and what your company will gain by paying you more, you are going to have a very tough sell.
Once you’re satisfied you have good reasons for asking your organization for more money, decide specifically what the amount should be. As with identifying your reasons for deserving a raise, the amount you request will hinge upon both what you are worth in the global market and your value to your company.
Job market compensation information may come from trusted colleagues in your career field or industry, professional association surveys or job matching services, the Internet, headhunters or college placement offices.
Also, try to find out your position’s compensation range within your company. Usually, if you have been performing well, asking for an increase within this range is more likely to get a favorable response than going above it.
If you think the internal range doesn’t reflect today’s competitive job market, you may opt to develop other criteria for pegging your increase. For instance, suppose you just saved your company $200,000 in accounting costs by outsourcing the department. You could make a reasonable case for your being entitled to a 5 to 10 percent cut of that, especially if this achievement was truly outstanding. Or maybe in the last year you have grown your division by 30 percent, from $10 million to $13 million, while increasing its profit by 65 percent to $950,000. An extra $30,000 in salary or bonus still leaves plenty for the stockholders and other deserving participants. When you don’t have specific guidelines to follow, such as a viable compensation range, you’ll have to devise your own rationale for what a logical increase might be. If you can justify it in your own mind and possess a formula for how you calculated it, you are much more likely to find your management agreeing with you.
A word of warning: it is very risky to base your request upon what your internal corporate colleagues are making. Comparing your compensation unfavorably to your peers’ sounds like whining. Because most firms don’t like their employees discussing individual salaries, your having this information may label you as a snooping malcontent who’s liable to broadcast her sweetened deal to all the troops and cause a massive morale problem.
For maximum impact, choose your timing carefully. Make a practice of asking for what you want when:
• You are a hero covered with glory. It’s hard to turn down a winner who has just done something outstanding for the greater good (translate that bottom line). *See also other internal factors that stack the deck in your favor.
• Another corporation has made you a very tantalizing offer. In the spirit of fair play, give your management the opportunity to match or exceed it. Do this with just the right touch of humility and you will be hard to refuse. On the other hand, deliver an ultimatum and you may be shown the door. People backed into corners often come out swinging. Of course, you may get what you want over the short term while making a long-term enemy who will bide his time and seek revenge when you least expect it.
• Headhunters are courting you. Asking for what you want is much easier when you are in high demand.
• Company profits are up and the stock is rising.
• You are putting in your request before the next budget cycle starts. While it is possible to engineer a raise or bonus, once the budget has been poured in concrete, it isn’t nearly as easy. Give yourself and your manager a break, and make your increase a part of “the big package.” Congress does this all the time.
• You evaluate your boss’s bio-rhythms and approach him when he is on the upside of all three. Never underestimate the power of a good or bad mood.
On the other hand, think twice about asking for more if:
• Your work is frankly mediocre. Rising waters don’t necessarily raise all boats. Individual merit is becoming increasingly important in determining compensation.
• Your company is downsizing. While our economy is thriving, there are still organizations in the throes of massive layoffs. Asking for more money in this situation is both futile and ill-advised. Ditto for the company in the red.
• New management has just arrived on the scene. They don’t know you. In their eyes, you have no track record. They may already be predisposed to replace you with someone they trust from their inner circle. Make sure you are on firm ground before you commence climbing.
After you’ve determined your reason for asking for the raise, its specific amount and the proper timing, consider the objections your manager might have to giving you what you want. Does she have the authority to say “yes?” People in sales know only the person who signs the check can close the deal. If your manager doesn’t have the power to grant your request, you’ll need to talk to the person who can.
Other questions you should ask yourself are:
• Is your timing or performance a problem for her?
• Is your request out of line with the current compensation structure?
• Have you neglected to develop a reason why satisfying you is also in her and your company’s best interest?
These are just a few of the many situations and attitudes that can doom your request to failure. Thinking about objections in advance and devising ways to counter them will take you another key step down the road to a bigger pay check.
Another factor to consider while you are formulating your strategy is your manager’s negotiating style. Generally there are two categories of negotiators: the flea market hagglers and the straight-forward players. Both types disdain the other’s style, so it’s critical to identify the personality beforehand. Hagglers love to think they have forced you to leave something on the table. To help them achieve “victory,” ask for 10 to 20 percent more than what you expect. When they offer less, you’ll both win. The no-nonsense negotiator wants to know 100 percent of what you want and why. If he has a counteroffer, it will be because he honestly thinks he can’t afford your request. You will probably come to a meeting of the minds a lot faster with him because he wants closure while his haggling friend loves the process.
Finally, before you set up a meeting to state your case, develop several options. Plan A should be at least 100 percent of what you want. Plan B should be 90 to 95 percent of that and Plan C would be something less than Plan B. Each of these options may be cash alone: more salary, more commission or a bonus. You may also be open to increasing your non-taxable benefits such as free parking, stock options, a club membership or regular trips to conventions in exotic places. Be prepared to say why you are interested in each plan and why you would be willing to agree to a lesser option.
With your agenda prepared, it’s time to broach the issue with your manager.
Here are some tips that will serve you well during your negotiating conversation:
• Start with plan A, which is 100 percent of what you want, or more if your manager likes to haggle. Have Plan B and C ready, in case your employer can’t or won’t agree to Plan A. Remember that your compensation package is composed of salary, bonuses, benefits and perks. Benefits, bonuses and perks may be a part of your request as well. In fact they are often easier to get than immediate cash.
• Listen carefully to your fellow negotiator. She may develop some options you hadn’t considered that will work well for everyone.
• Don’t suggest or accept potential plans you don’t want. Sometimes in the heat of the moment, you may be tempted to do this. Always give yourself a day or two to decide if Plan D makes sense.
• Look upon your conversation as a collaborative compromise. Both of you will probably give up something along the way, but each should be pleased by the final outcome. Remember, you will be working with this person on a daily basis for a long time, and she has a great deal of control over your career path.
• If you can’t reach a satisfactory agreement, tell your manager you are very disappointed you weren’t able to work things out. Don’t threaten or issue an ultimatum. Just act genuinely disappointed and let her sweat. Now, she will begin thinking about what you might do. Given the circumstances, you might lose interest in your job, become a morale problem or even move to a competitor. Can she live with that?
A True Story
I once worked with a client who managed a privately-owned art gallery. When she first started, she was a trainee who knew little about art but had a real interest in it, along with excellent small business management skills. After a year, she was running the entire operation and selling more paintings and sculptures than the owner. When she asked for a raise he gave a variety of reasons why he couldn’t afford it. She was disappointed and told him so. Two days later he met all her requests and added a few perks of his own. He had decided he needed her more than the money. Smart choice!
A View from the Top
Mina Brown, former CFO and COO of Aviall, Inc. and currently a Principal of Transition Resources, Inc., has hired and managed thousands of people in her rise to the executive office. When I asked her what would convince her to give someone an impromptu raise, she made the following observations:
1. This person must have either completed some credential or mastered a new skill that would make him much more valuable on the job.
2. Her contribution to the company must be truly outstanding or far beyond the requirements of our original contract.
3. If his job isn’t easily quantifiable, he will need to devise some measurable criterion tied to revenue/profit by which I can see a tangible difference between his contribution and expected performance.
4. It’s unlikely I would make a monetary counteroffer to one from another company. I would be more inclined to suggest we find a way to enhance her responsibilities or develop a better job fit.
5. If someone came to me comparing his compensation unfavorably with his internal peers, I would check his performance versus theirs. Chances are he doesn’t deserve what they are making.
6. I would enjoy brainstorming how a person could add value to the company in his current role. When he had achieved the goals or measures we set, I’d be happy to give him a raise.
Mina and I agree that a good company rarely falls significantly behind the compensation curve. Sharp executives know that keeping good people requires paying them what they are worth. This is particularly true of Gen X and Y. If you need to ask for a raise, this may be symptomatic of greater problems than your compensation alone. Or it can be an ideal opportunity for a teaching moment when your management learns to be more cognizant of its employees’ expectations.
Taunee Besson, CMF, is president of Career Dimensions, Inc., a consulting firm founded in 1979, which works with individual and corporate clients in career change; job search; executive, small business and life coaching; college major selection and talent management.
“One of the smartest minds in the career field,” according to Tony Lee (VP of CareerCast Operations at Adicio and former publisher of the Wall Street Journal’s Online Vertical Network), Besson began writing for the Dallas Times Herald in the early 80s. Having read several of her columns, Lee asked her to contribute regular articles to the Journal’s National Business Employment Weekly (NBEW) as well. Since then, she has been a triple award-winning columnist for CareerJournal.com and Senior Columnist for CareerCast.com, as well as WorkingWoman.com and Oxygen.com. At Lee’s request, Besson authored five editions of NBEW’s Premier Guide to Resumes and three of its Premier Guide to Cover Letters. She has also written articles and/or been quoted in The Wall Street Journal, The Dallas Morning News, Business Week, Time, Smart Money and Yahoo among others.
Taunee has worked on community nonprofit boards and committees for over 30 years including Girls Inc., Women’s Center of Dallas, Girl Scouts and Dallas Women’s Foundation, The Volunteers of America and Mortarboard, among others. She was a member of the Leadership Dallas in 1987 and Leadership America in 2003.
In 1994, the Dallas Chapter of the American Society for Training and Development chose her as its “Professional of the Year”. Her NBEW columns were selected for the “Ten Best Article Award” in 1990, 1994 and 1997. In 1999, Alpha Gamma Delta, a 200,000 member fraternal organization, named her as one of three “Distinguished Citizens” at its biannual international convention.Published by Conselium Executive Search, the global leader in compliance search.