Location: Dallas, TX (Comprehensive relocation package available)
We are representing a rapidly growing financial services client in their search for a lead Quality Control Executive
Why Join Us:
- Lead QC role with strategic focus and opportunity to implement your vision
- Working directly with CEO and other senior executives to drive business forward and bring change
- Business backed by multi-billion dollar Private Equity firm
- Consistent growth with 15% headcount increase in the past 12 months
- Continuing investment in raising service levels and improving business infrastructure
- Dynamic and collegial executive management team, encouraging teamwork and mutual respect
Expectations first 12 months:
- Develop strong working relationships and partnerships with key executive management team members
- Understand and evaluate existing resources and policies, identifying what is missing and where improvements are necessary
- Build and implement business focused QC program to eliminate weaknesses and enable further growth
Responsibilities:
- Attend regular Senior Executive and investor meetings, presenting on QC focused initiatives
- Implement targeted monthly and quarterly QC reports and presentations across all business lines and report to Senior Executive group
- Ensure department adheres to company, federal and state compliance requirements
- Focus on current on regulatory and compliance law changes and update the QC Plan as necessary
- Maintain industry knowledge of requirements under CFPB and other regulating bodies
- Provide risk mitigation, deliver process improvements and implement business best practices
- Provide strategic direction on QC related technology and automation projects
- Represent company with clients, investors, regulators, servicers, and agencies and articulate department vision, accomplishments and goals
- Monitor fraud within the industry through validating several fraud tools and performing targeted audit to identify gaps and areas of weaknesses
- Develop employee goals and revise or develop job descriptions as necessary
- Create, monitor and manage key performance indicators, service level agreements and key controls
- Partner with analytics group to create and maintain servicing reports related to functions managed
- Ensure adequate staffing and capacity planning, hire as necessary
- Lead review of vendor’s work monthly/quarterly as a part of vendor management
Requirements:
- Significant QC experience from a financial services background
- Exposure to mortgage servicing and originations is highly desirable
- You will demonstrate strategic focus in current/previous role, giving examples where you have built or restructured a QC program
- You will be comfortable interacting and presenting at executive and investor levels
- You will have strong leadership skills and also be comfortable taking a hands-on approach
Relocation Policy:
- Comprehensive family relocation package available. Remote working is not an available option.
Application Process for Senior Vice President – Quality Control: Qualified professionals are to submit CV as a WORD document along with current compensation to: steve@conselium.com
Published by Conselium Executive Search, the global leader in compliance search.
